Privacy policy.

This Privacy Policy describes how www.moffinofficial.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

We collect the following data:

Personal identification information (Name, email address, phone number, address, gender, birth date etc.)

Your credit/debit card details (or any other payment methods) are not kept in any of our files. The actual processing of any online credit/debit card payments is done directly with the secure payment gateway Billplz, which does not share such data with us.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

  • Sign up for our newsletter

  • Purchase our products from our physical stores

When you visit Moffin’s profile and buy our products on Instagram, we may also receive some data indirectly from Instagram.

Such data received indirectly can include your public information and other information you have agreed to share with these platforms. We may also receive from these platforms reports about the kinds of people seeing our posts and ads and how our posts and ads are performing.

Information collected by these third-party services is subject to their own terms and policies.

How will we use your data?

We are committed to protecting your privacy and keeping your personal details secure. We only collect your data so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like provided you have agreed to be on our mailing list, of which you can opt out at any time.

  • Conduct opinion and market research in order to enhance your customer experience.

Any answers to survey or opinion polls we may ask you to complete, will be saved separately from your email address and remain anonymous such that we will not identify you personally.

We may be required to disclose some of your personal data to third parties when we need to deliver an order to you, such as name, address, email address, phone number, etc. We will only disclose the minimum information necessary to deliver your order.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

How do we protect your data?

Your personal information is contained behind secured networks. It is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential under a non-disclosure agreement or ethical obligations.

All transactions are processed through Billplz and are not stored nor processed on our servers.

Communication and marketing

We may send you information via telephone, email and/or social media platforms regarding products and services of ours that we think will be useful to you (events relating to clothing, fashion and/or accessories, and/or any offers, benefits, rewards and promotions relating to our website).

If you have agreed to receive marketing content, you will be free to opt-out at any time if you do not wish to receive any form of marketing communication from us. To do so, please click the ‘unsubscribe’ link in any email that we send to you and within 7 working days we will cease to send you information as requested.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at holamoffin@gmail.com

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor's) local currency.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorised agent to submit these requests on your behalf, please contact us at the address above.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

  • Customizing the content and layout of the pages for our users

  • Keeping track of your shopping cart, wishlist, and other website preferences for eCommerce purposes to provide you with a better browsing experience

How to manage cookies?

You can set your browser not to accept cookies, and our website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Copyright

The contents of this site including all images, text, graphics, and logo are the property of Moffin and are protected by International copyright laws. The reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by Moffin in writing.

Changes to our Policy

We keep our Policy under regular review and place any updates on this web page. This Policy was last updated on 3 November 2023.

How to contact us?

If you have any questions about our Policy, or the data we hold on you, or you would like to exercise one of your data protection rights, you may contact us by filling out the contact form with the subject “Privacy Concerns”.

Email: holamoffin@gmail.com